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Returns and Exchanges

Conditii de returnare sau inlocuire



1 Produsul se returneaza in ambalajul original. In cazul protectiilor/sistemelor care sunt sigilate cu folie, aceasta nu trebuie sa fie deteriorata iar pachietul de suruburi sigilat.
2 Anuntati ADMINISTRATORUL  magazinului de situtia in cauza, specificati data achizitionarii (COMANDA) si codul produsului. telefonic sau prin E-mail:office@gentimoto.ro

3 Asteptati decizia de inlocuire/returnare si expediati coletul

4 Trimiteti coletul catre:On target business SRL - Telefon: 0744588817

sediul Fan Curier, str. Fabrica de Glucoza, Bucuresti

5 Asteptati primirea coletului si analiza acestuia si veti fi contactat de catre un vanzator.



Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.